Last Updated: April 22, 2025
1. Introduction
At ViiGo, we prioritize the confidentiality and security of your personal data. Our robust privacy framework ensures that your information remains protected while you utilize our services. This allows you to engage with our platform confidently, knowing your privacy is safeguarded.
2. Safeguarding Minors' Data
Our services are exclusively designed for users aged 18 and above. We strictly prohibit the collection of personal information from individuals under this age. To enforce this policy, we implement age verification measures to prevent unauthorized access by minors. In the rare event that we inadvertently obtain data from a user below 18, we will promptly delete such information. Minors are expressly forbidden from using our services. If you become aware of any underage data collection, please notify us immediately.
3. Data Collection and Utilization
(I) Account Registration
To access ViiGo’s features, users must create an account. It is your responsibility to maintain the security of your login credentials. Avoid sharing your account details with third parties to prevent unauthorized access.
(II) Device-Specific Data
1. Device Identification & Unique Identifiers: These are utilized to optimize software functionality and enhance security protocols.
2. Automatically Collected Device Details: We gather comprehensive device-related data, including:
￮ Device ID, manufacturer, model, and operating system version
￮ Current device status, hardware specifications, and network details (e.g., IP address, ISP/mobile carrier information)
￮ Interaction metrics (e.g., network type, platform usage, feature engagement) during app sessions
(III) Analytics & Diagnostic Data
To refine service quality and user experience, we collect:
• Usage logs: Timestamps, accessed pages, feature interactions, and device configurations
• Diagnostic reports: Crash logs, hardware settings, and system errors
• Marketing analysis: Device IDs and Advertising IDs (with explicit consent) to assess campaign performance, improve services, and deliver tailored promotions
(IV) Permission Requests
To ensure seamless functionality, ViiGo may request the following permissions, contingent upon user consent:
1. Photo Library Access: Enables photo uploads for profile pictures or media sharing in chats.
2. Camera Access: Required for capturing images or initiating video calls.
3. Microphone & Video Permissions: Facilitates audio/video communication during calls or recordings.
4. Bluetooth Connectivity: Enhances audio experiences by pairing with external devices.
5. External Storage Access: Allows file management (e.g., saving/downloading photos/videos).
6. Advertising IDs: Used (with consent) to analyze marketing efficacy and personalize promotions.
4. Sharing, Transfer, and Disclosure of Personal Data
(I) Data Sharing Practices
1. With User Consent: We will only disclose your personal information to third parties if you provide explicit authorization. You retain full control over this decision.
2. Legal Compliance: In certain circumstances, we may be required to disclose your data to comply with legal obligations, regulatory demands, or lawful government requests. In such cases, we will only share the minimum necessary information to fulfill these requirements.
3. Trusted Partners & Service Providers: We collaborate with authorized partners to deliver specific services or operational functions. These entities receive only the data essential for their tasks and are contractually prohibited from using it for any other purposes.
We engage third-party vendors, service providers, and analytics partners to support our operations, including:
• Technical infrastructure maintenance
• Performance analytics and customer support
• Payment processing and market research
• Advertising effectiveness measurement
For instance, we may share anonymized usage statistics with platforms like Appsflyer for marketing attribution or Facebook for behavioral analytics. All third parties are bound by strict data protection agreements and must adhere to our privacy standards, confidentiality policies, and security protocols.
If you disagree with any aspect of this policy, we recommend discontinuing the use of our services. ViiGo prioritizes community safety, and responsible data sharing is integral to this commitment.
5. Safeguarding Your Personal Data
We employ a multi-layered security strategy to protect your information, aligning with industry best practices and legal requirements. Key measures include:
• Data minimization: Collecting only necessary information to reduce exposure risks.
• Anonymization & encryption: Where feasible, we anonymize data and use advanced encryption to prevent unauthorized access.
• Access controls: Implementing strict role-based permissions to ensure only authorized personnel handle sensitive data.
• Staff training: Regular workshops to reinforce data protection awareness among employees.
If you suspect a security breach (e.g., unauthorized account access), notify our support team immediately. We will investigate and take corrective action.
Important Notes:
• Publicly shared content (e.g., posts, comments) may be viewed or saved by others. Exercise caution when disclosing personal details.
• In the event of a data breach, we will notify affected users and regulatory bodies as mandated by law.
6. Managing Your Personal Information
(I) Accessing Your Data
Under applicable privacy laws, you have the right to review your personal information. Methods include:
1. Account Settings: Navigate to [My Profile → Settings] to view or edit your details.
2. Support Requests: If you encounter access issues, contact our customer service. We respond within 15 business days.
3. Additional Data: For other data types (e.g., usage logs), we provide access per contractual or procedural guidelines.
4. Data Copies: Submit a request to our support team to obtain a copy of your stored information.
(II) Deleting Your Data
You may request deletion of personal data under the following conditions:
1. Illegal Processing: If our data handling violates laws or regulations.
2. Lack of Consent: If we processed your information without explicit permission.
3. Breach of Agreement: If our actions contradict our contractual obligations to you.
4. Account Closure: Upon terminating your account or ceasing service use.
5. Service Discontinuation: If ViiGo permanently stops offering services to you.
Post-Deletion Protocol:
• We will instruct third parties to erase your data unless retention is legally required.
• Due to technical or legal constraints, residual data may persist in backups temporarily but will be isolated and securely deleted when possible.
(III) User-Generated Content
• Content you share (e.g., messages, posts) may be retained by other users via screenshots or app features.
• Deletion requests may not result in instantaneous removal from all systems due to caching, backups, or forensic recovery methods.
• We prioritize prompt deletion but may retain data briefly for legal compliance or operational continuity.
(IV) Control Tools
1. Updates & Corrections: Modify your data via in-app settings. Requests may be denied if they infringe on others’ privacy or legal duties.
2. Account Deletion: You may delete your account or app data directly from your device. Note:
￮ This action is irreversible and may result in permanent data loss.
￮ ViiGo will cease processing your information unless retention is justified (e.g., legal claims or safeguarding others’ rights).
7. Legal Basis for Data Processing & Your Rights
(I) Legal Grounds for Processing
We process personal data in compliance with global privacy regulations, relying on the following legal bases:
1. Consent: Where required, we obtain your explicit permission before collecting or using your data.
2. Contractual Necessity: Processing is essential to deliver services you’ve requested (e.g., account creation, payment processing).
3. Legitimate Interests: We may process data to maintain app security, improve user experience, and prevent fraud or misuse.
4. Legal Obligations: To comply with laws, court orders, or regulatory requirements.
5. Public Interest: For tasks like safeguarding public health or national security, where applicable.
(II) Your Data Protection Rights
Depending on your jurisdiction, you may exercise the following rights:
1. Right to Access: You can request a copy of the personal data we hold about you.
2. Right to Rectification: You may correct inaccurate or incomplete information.
3. Right to Erasure ("Right to Be Forgotten"): Under certain conditions, you can request deletion of your personal data.
4. Right to Restrict Processing: You may limit how we use your data (e.g., while disputing its accuracy).
5. Right to Data Portability: You can receive your data in a structured, transferable format.
6. Right to Object: You may challenge processing based on legitimate interests, such as direct marketing.
7. Right to Withdraw Consent: You can revoke previously granted consent at any time.
8. Right to Lodge Complaints: If you believe your rights have been violated, you may report concerns to your local data protection authority.
Note: Withdrawing consent does not affect the legality of prior processing.
8. Compliance with International Privacy Laws
We adhere to regional data protection regulations, including:
1. PIPEDA (Canada): Ensures transparency and user control over personal information for Canadian residents.
2. LGPD (Brazil): Guarantees Brazilian users rights similar to GDPR, including access and deletion requests.
3. CCPA (California, USA): Provides California residents with rights to know, delete, and opt out of data sales.
4. GDPR (EU/EEA): Grants European users comprehensive control over their data, including portability and objection rights.
9. California-Specific Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
1. Right to Know: You may request details about:
￮ Categories and specific pieces of personal data collected.
￮ Sources of data (e.g., directly from you or third parties).
￮ Business purposes for collection (e.g., service improvements, marketing).
￮ Third parties with whom data is shared or sold.
2. Right to Delete: You can request deletion of personal data, subject to legal exceptions (e.g., fraud prevention).
3. Right to Opt-Out of Data Sales: You may direct us not to sell your personal information to third parties.
4. Right to Non-Discrimination: Exercising your privacy rights will not result in denied services, price changes, or reduced service quality.
9. LGPD Compliance Statement (Brazilian Users)
At ViiGo, we strictly adhere to the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados, LGPD) to ensure your personal information is handled with the utmost care and transparency. As a user in Brazil, you are entitled to the following rights regarding your data:
(I) Your Rights Under LGPD
1. Access & Transparency: You may request details about what personal data we process and how it is utilized.
2. Data Accuracy: If any information we hold is incorrect, incomplete, or outdated, you can request corrections.
3. Right to Be Forgotten: Where legally permissible, you may ask for the deletion of your personal data from our systems.
4. Processing Disclosure: You can inquire about third parties with whom we share your data, the purposes of such sharing, and its extent.
5. Consent Withdrawal: You retain the right to revoke previously given consent for specific data processing activities at any time.
6. Objection to Processing: You may oppose the use of your personal data if it is processed based on legitimate interests.
7. Data Portability: Upon request, we will provide your data in a structured, interoperable format for transfer to another service provider.
8. Regulatory Complaint: If you believe your rights have been violated, you may file a complaint with Brazil’s National Data Protection Authority (ANPD).
We are fully committed to upholding these rights and ensuring LGPD compliance in all aspects of data processing.
10. VCDPA Compliance (Virginia, USA)
In alignment with the Virginia Consumer Data Protection Act (VCDPA), ViiGo implements stringent privacy measures to protect your personal information. Our data collection practices are designed to be transparent, necessary, and user-centric, adhering to the following principles:
(I) Data Collection Under VCDPA
• Purpose-Limited Collection: We only gather data essential for delivering ViiGo’s core services. For instance:
￮ During registration, we may collect basic identifiers (e.g., name, email, phone number) to create and verify your account.
￮ Age verification ensures compliance with age-restricted services.
• Explicit Consent & Disclosure: Before collecting your data, we clearly inform you of:
￮ The purpose of processing.
￮ Third-party recipients (if applicable).
￮ Retention periods and storage protocols.
(II) Your VCDPA Rights
1. Right to Access & Confirm: You may verify whether we process your personal data and request a copy.
2. Correction of Inaccuracies: You can update or rectify incomplete or erroneous information.
3. Deletion Rights: Subject to legal exceptions, you may request the erasure of your data.
4. Opt-Out of Targeted Advertising: You can decline the use of your data for personalized ads.
5. Data Portability: Obtain your data in a transferable format for reuse.
(III) Compliance Assurance
• Minimization Principle: We avoid excessive data collection, processing only what is necessary for service functionality.
• No Discrimination: Exercising your rights will not result in denied services or altered user experiences.
11. Policy Updates and Modifications
We reserve the right to periodically revise this Privacy Policy to reflect evolving business practices, technological developments, or changes in legal requirements. Any modifications that may impact your privacy rights will be clearly communicated through appropriate channels.
(I) Notification of Changes
Significant updates will be prominently displayed through:
• In-app notifications or banners
• Email communications to registered users
• Updates to the "Last Revised" date at the top of this policy
(II) Types of Potential Updates
Modifications may include, but are not limited to:
1. Service Enhancements: Introduction of new features requiring additional data collection or changes to existing processing purposes
2. Organizational Changes: Updates resulting from mergers, acquisitions, or other corporate restructuring events
3. Third-Party Relationships: Changes in our data sharing practices or partnerships with service providers
4. User Rights Expansion: New or modified procedures for exercising your data protection rights
5. Security Improvements: Implementation of enhanced security measures or protocols
6. Regulatory Compliance: Adjustments to align with new legal requirements or industry standards
(III) Your Continued Use
By maintaining your use of our services following policy updates, you acknowledge and accept the revised terms. Should you disagree with any modifications, you may:
• Continue using the service in guest mode without providing personal data
• Request account deletion through our standard procedures
Historical versions of this policy will be archived and available upon request by contacting our Data Protection Officer.
12. Data Protection Officer
For all privacy-related inquiries, including:
• Questions about our data practices
• Requests to exercise your rights
• Concerns about personal data handling
Please contact our designated Data Protection Officer:
Email: chunmeiyuan2@gmail.com
Address: 1027 Hillcrest Dr, Pagosa Springs - 81147, United States (US)
13. Data Controller Information
ViiGo serves as the primary data controller for all personal information collected through our services. This includes responsibility for:
• Determining the purposes and means of processing
• Implementing appropriate security measures
• Ensuring compliance with applicable data protection laws
Controller Contact:
Email: chunmeiyuan2@gmail.com
Address: 1027 Hillcrest Dr, Pagosa Springs - 81147, United States (US)
14. Additional Support
For further assistance regarding:
• Privacy rights requests
• Policy clarification
• Data protection concerns
Our support team is available through:
Email: chunmeiyuan2@gmail.com
Address: 1027 Hillcrest Dr, Pagosa Springs - 81147, United States (US)
We are committed to responding to all legitimate inquiries within a reasonable timeframe and in accordance with applicable laws.